Return & Refund
Return & Refund Policy
At Greencleaning Products Shop, we are committed to providing you with high-quality eco-friendly cleaning and household products. We want you to be completely satisfied with your purchase. However, if you are not happy with your order, our Return & Refund Policy ensures a simple and hassle-free process.
1. Returns
We accept returns on most products within 30 days of the purchase date. To qualify for a return, the following conditions must be met:
- The product must be unused, in its original packaging, and in resellable condition.
- Products that have been opened, used, or damaged are non-returnable, unless they are defective or damaged upon arrival.
How to initiate a return:
- Contact our customer service team via email or phone within 30 days of receiving your order.
- Provide your order number, the product(s) you wish to return, and the reason for the return.
- We will send you instructions for returning the product(s). Please ensure the item is securely packed to prevent damage during the return shipment.
Return shipping costs:
- The customer is responsible for the return shipping costs unless the item is defective or we made an error in processing your order.
- We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of the returned item.
2. Refunds
Once your returned item(s) are received and inspected, we will process your refund within 7–10 business days. The refund will be issued to the original payment method used during the purchase.
Refund eligibility:
- A full refund will be issued for returns that meet our return policy conditions.
- If the returned product is damaged or missing parts, a partial refund may be issued depending on the condition of the item.
Please note:
- Shipping costs are non-refundable, and the cost of return shipping (if applicable) will be deducted from your refund unless the return is due to a defective or incorrect item.
- If your order was part of a promotional offer or discount, your refund will reflect the final amount you paid after applying the discount.
3. Defective or Damaged Items
If your product arrives defective, damaged, or incorrect:
- Please contact our customer service team within 7 days of receiving your order.
- We will arrange for a replacement or refund for the damaged or incorrect item(s).
- If the item is defective, we will cover the return shipping costs.
4. Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange a product, please follow our return process to receive a refund and then place a new order for the desired item.
5. Special Circumstances
In the case of special circumstances such as large orders or items bought on sale, our return and refund policy may vary. Please contact our customer service for more details if you have any specific concerns or questions about your order.
6. Contact Us
If you have any questions about our Return & Refund Policy or need assistance with a return or refund request, please don’t hesitate to get in touch:
We are committed to ensuring that you are satisfied with your purchase and that your experience with Greencleaning Products Shop is positive. Thank you for shopping with us!
